If you are you are cancelling or requesting a date change after your remaining balance has been processed (balance is processed two weeks prior to your arrival), your payment will be held for you to use as credit within the next 12 months.
If you are cancelling or requesting a date change less than one week prior to your scheduled arrival your payment will be held to use as credit within the next 12 months, plus you will be charged a $300 rescheduling fee.
If you are cancelling or requesting a date change less than 72 hours prior to your scheduled arrival, 50% of your payment will be held for you to use as credit within the next 12 months. 50% of your weekly rate will be forfeit
- If you are marked as a no call, no show on arrival day you will forfeit the full amount for that week. This means none of your payment for that week will be available as future credit.
